The Operations Department is seeking a full-time Front Desk Attendant to provide exceptional customer service at the 425 Lafayette Street Information Desk. As the Front Desk Attendant, you will serve as the face of The Public for patrons and as a liaison between visitors/callers and staff and between departments.
Responsibilities:
Greet guests/patrons & relay information relating to upcoming programs/events/general Public Theater knowledge, upholding the highest standard of customer service
Receive visitors meeting with Public Theater staff members
Accept/Track deliveries from mail carriers, vendors, catering, individual food etc.
Serve as the point of contact for Public Theater staff on behalf of the Operations Department, relaying building maintenance and other requests
Keep track of building activity and work with security to manage lobby flow
Answer front desk phones, responding to inquiries and directing calls to appropriate staff members.
Manage and track all lost and found items
Support Covid-19 safety protocols including assisting with vaccine checks at entry
Keep Front Desk systems and software up to date
Work to continually improve Front Desk processes and meet the needs of the organization
Perform additional duties, as assigned
Requirements:
Strong customer service, communication, and phone skills
Exceptional ability to multi-task and prioritize
Knowledge of general theatre production principles
Strong understanding/ability to articulate The Public Theater's mission, strategies & programming
Strong ability to follow standard department processes and operating procedures
Strong analytical thinking and problem solving skills
Organizational skills
Ability to operate and maintain various types of software and other technologies
Detail oriented and excellent organizational skills
This a non-exempt position according to the Fair Labor Standards Act with an annual salary of $40,000.
COVID-19 and Vaccination Policy:
As a condition of employment, The Public will require all who report to work on-site (either at The Public Theater or any other workspace or performing location) to receive the COVID-19 vaccine.
Commitment:
The Public is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, age, or veteran status.
