Museum Experience Ambassador

Museum Experience Ambassador (Full-time)

Position overview:

This is an entry level role that combines working as a key member of the Front of House Team with a unique professional development program. Each Ambassador will spend time working in every department of the Museum and will have the opportunity to learn new skills and gain experience of working in a Museum through in practice training.

The Museum Experience Ambassadors (MEAs) are the first point of contact for visitors of the Queens Museum. They provide every visitor of the Museum with a warm and inviting welcome. MEAs are responsible for greeting all visitors upon arrival, interacting with visitors to build community-centered relationships, orienting visitors to the building, and ensuring visitors observe proper health and safety and physical distancing guidelines while visiting the Museum.

We are seeking energetic individuals with a passion for working with a wide diversity of people to welcome the community to the Museum. Relevant prior work experience includes Customer/Guest Services, the Hospitality Industry, and Museum Visitor Services. Bilingual and Multilingual candidates (Spanish, Mandarin and/or ASL) and Queens residents are strongly encouraged to apply.


Essential functions:

Greets and welcomes every visitor of the Queens Museum upon arrival
Interacts with all visitors of the Queens Museum, in person and via telephone to provide support and information regarding safety and physical distancing guidelines while visiting the Queens Museum
Provides visitors an orientation of the building, including the locations of restrooms, the Queens Museum cafe, and other cultural attractions located in Flushing-Meadows Corona Park
Administer visitor surveys to all visitors upon arrival and as needed
Develops and maintains positive relationships with members of the Queens Museum community
Inform all Museum visitors of the unique exhibitions, educational experiences, and public programs happening at the Queens Museum
Invite visitors to explore the Queens Museum At Home, our programs that are available online at home
Ensures that appropriate actions are taken to resolve visitor concerns and questions
Participates in the museum-wide training program and spends time working in each department