The Museum of the City of New York celebrates and interprets the city, educating the public about its distinctive
character, especially its heritage of diversity, opportunity, and perpetual transformation. Founded in 1923 as a
private, nonprofit corporation, the Museum connects the past, present, and future of New York City. It serves the
people of New York and visitors from around the world through exhibitions, school and public programs,
publications, and collections.
The Museum is seeking a Retail Operations Assistant responsible for supporting the day-to-day operations of the
retail department and admissions department including, but not limited to, monitoring inventory and stock,
administration and processing of online orders and invoices, supporting in-store sales, and assisting the Visitor
Services and Retail team as needed. This position will oversee receiving and shipping operations, including
processing wholesale orders, payment reconciliation and check requests.
The Retail Operations Assistant will report directly to the Associate Director, Retail and Merchandise. This
position is part-time with the potential to become full-time, currently the maximum commitment of 29 hours a week
and holidays and weekends as needed. The hourly salary is $18-20/hour commensurate with experience.
Roles and Responsibilities:
Oversee the Museum’s e-commerce sales including online, and in-store point of sale,
Process and monitor fulfillment of online orders
Monitor inventory levels and execute purchase orders to support Shop Buyer merchandise plan
Create and monitor invoices, payments and check requests for vendors, wholesale, and bulk orders
Create sales report and assist Shop Buyer to identify trends based on store sales history, and
replenishment needs
Assist Shop Buyer with monthly department spending/income reconciliations
Upload official product photos and descriptions for new merchandise, photograph products as needed
Assist Shop Buyer to develop Museum’s website, e-mail, social media marketing as needed
Implement and oversee inventory controls necessary to coordinate and perform bi-annual inventory
process
Assist in physical inventories and cycle counts, monitor merchandise and supply levels on the floor and in
stockroom
Receive, catalog and sort inventory of newly delivered and existing stock, maintain organized receiving
and stockroom areas
Maintain merchandise displays, and stock levels on the floor to support in-store sales
Assist marketing and retail team to set up and interpret sales, promotions and markdowns
Troubleshoot and resolve Shopify issues, partner with IT when needed
Troubleshoot customer service issues in person or via phone in a timely manner
Process interdepartmental requests and coordinate product pick-up for other departments
Track status of in store customer pick-up orders
Assist front-of-house admissions and retail shop as needed
Perform other tasks as assigned from time to time by the Shop Buyer
A successful candidate will have:
Bachelor’s degree or 2+ years of experience in retail is required.
Experience with order fulfillment and customer service.
Must be highly organized, with the ability to multi-task and problem solve as needed.
Experience in sales, inventory and/or e-commerce sales environment.
Experience with retail/e-commerce software, Shopify a plus.
Experience with product photography, photoshop a plus.
In accordance with NYC Executive Order 225 proof of COVID-19 vaccination is required.
Reasonable accommodations may be made upon request in accordance with applicable federal,
state, and local law.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While performing the duties of this job, the employee
is frequently required to stand and move throughout the stores, stockroom and the museum moving
merchandise. Regularly required to sit, crouch, kneel, or climb including ladders, and stairs. Regularly
required to move about the office; use hands and fingers to feel, handle, or operate materials including
opening and unpacking merchandise. The employee is required to lift up to 40 lbs. unassisted. Reasonable
accommodations may be made to enable individuals with disabilities to perform essential functions.
BENEFITS
The position is eligible for part-time benefits including safe and sick leave, vacation leave, retirement plan,
and Employee Assistance Program. Your employment relationship with the Museum qualifies you for
free or discounted admissions to other participating cultural institutions.
HOW TO APPLY
Please email your resume and cover letter in pdf format to the Museum of the City of New York Attention: Human
Resources Department to jobs@mcny.org. To be considered, please include Retail Operations Assistant, within
the subject line of your email.
The Museum of the City of New York is committed to fostering a collaborative and respectful work environment
with a staff as diverse as New York City and the audiences who are curious about learning more about its history
and engaging in contemporary urban issues. Our staff members are dedicated to working towards a common
goal: creating the most dynamic and inspiring city museum in the world.
The Museum of the City of New York is an equal opportunity employer. As such, the museum provides equal
employment opportunity for all employees and applicants without unlawful discrimination with respect to age,
citizenship status, color, creed, disability, ethnicity, gender identification or expression, marital status, military
status or veteran, national origin, political association, political/personal convictions, predisposing genetic
characteristics, race (including traits historically associated with race, such as hair texture and style), religion
(including attire, clothing or facial hair worn in accordance with religious requirements), sex (including pregnancy,
childbirth or related medical conditions and transgender status), sexual orientation, socio-economic status,
geographic location, philosophies, or any other classification protected by federal, state or local laws, in all
employment decisions, including but not limited to recruitment, hiring, training, compensation, promotion,
demotion, transfer, lay-off, and termination, and all other terms and conditions of employment. The museum
complies with applicable state and local law governing nondiscrimination in employment which prohibits
discrimination and harassment against any employees, applicants for employment or interns, as well as
contractors, subcontractors, vendors, consultants, other individuals providing services in the workplace or their
employees in every location in which the museum has facilities. The Museum is an AAP employer.
